You get a 100% refund on your mattress if you are not satisfied, no hidden fees or return shipping charges.
If after trying the Aslan GEL memory foam mattress for 50 days you are not completely satisfied with your purchase, contact us and we will begin the return process.
We don’t accept RMA requests until after a full 50 day trial. Measure your bed frame, foundation, platform, or adjustable bed to make sure you are ordering the correct size. We do not accept returns for incorrectly ordered mattresses.
Aslan reserves the right to not sell a mattress to a customer who has previously returned. One mattress return per customer. No comfort exchanges.
Return Policy FAQs
- Do I have to get the mattress back into the box? No. Most normal human beings cannot squeeze it back into the box it came in. If you manage to do this, you need to try out for the Olympics; however, getting it back into the box is not necessary in the rare occurrence you need to return it.
- Do you resell used beds? Never, its gross and is illegal to do so in many states.
- Why do I have to wait 50 days to return it? There is science behind this one.. your body needs time (up to 60 days) to adjust to its new sleeping surface. How long this takes depends on a number of factors including previous sleeping surface, age, how long you were on your previous sleeping surface, spine health, weight and overall health. We have had many customers initially dislike the mattress at first only to sing its praises after a couple of weeks.
- Do you get a lot of returns? Returns are very rare. There is a high probability that you will not need to return this mattress.