Warranty Overview (We also match any mattress warranty)
In summary, in accordance with the conditions set forth below, this warranty covers any visible sag in the mattress over 1.25”. There are no fees associated with returning the mattress in the first 10 years to Aslan, BUT the product must be, at our option, inspected by Aslan before a warranty claim can be processed. Read on for more details.
Aslan Mattress Infinite Warranty
Aslan warrants that it will, at Aslan’s option, replace or repair the purchaser's Aslan if it is defective due to defective materials or craftsmanship, subject to the limitations described in this limited warranty. There are no warranties in addition to this one described.
Warranty is valid only for original purchaser of new products, extends from the original purchase date of the original product purchased and is non-transferable.
Aslan mattresses are designed to work on a flat, sturdy surface, foundation or adjustable bed base that is structurally sound and can adequately support the weight of purchaser’s Aslan mattress and user(s). Slats or spaces on any of the surfaces mentioned above cannot exceed 5” or it invalidates this warranty. Visibly sagging foundations are not covered.
Valid foundations include traditional box springs, platform beds, adjustable beds, murphy beds, wall beds, any solid, flat surface including the floor as long as it meets the requirements listed in the previous paragraph.
If the Aslan is used on an inadequate base of any type not meeting the requirements described above the warranty (expressed or implied) is invalidated.
Aslan may require purchaser to provide proof of the quality of the box springs, mattress foundation, or adjustable bed supporting the Aslan to make a warranty claim. Aslan reserves the right to void this warranty if the mattress is not used on a proper foundation.
Things covered by this limited warranty:
A visible indentation that exceeds 1.25”, not associated with an indentation or sag due to an inadequate foundation or adjustable bed base, platform bed, etc.
Things NOT covered by this limited warranty:
Intentional or unintentional abuse or damage to the Aslan, including but not limited to, burns, cuts, rips, or liquid damage, stains not caused by faulty craftsmanship or defective components. A ‘softening’ of the Aslan Aslan memory foam material, which is normal and does not affect the pressure-relieving benefits of the mattress. All mattresses soften up over time, some more than others. The cover is non removable. Do not remove the cover, removing the cover invalidates the warranty.
First 10 Years – Full Coverage
During the first 10 years of this limited warranty, Aslan will not charge the purchaser to repair or replace the purchaser's mattress if it is deemed ineffective. The replacement mattress is covered under this warranty, valid from the original purchase date of the replaced mattress and is NOT extended beyond that time.
Years 11+ – Prorated Coverage
During years 11+ of this limited warranty Aslan will, at its option, repair or replace the mattress at a prorated charge to the purchaser. Purchaser is responsible for transportation costs associated with returning the mattress to Aslan for inspection. If Aslan replaces the mattress; the prorated replacement charge is as follows: Replacement fee in year 11 is 50% of original purchase price, and a 5% increase in addition to this for each year beyond 11 up to year 15.
Other Limitations on this Warranty
If a warranty repair/replacement is deemed necessary, purchaser will be required to surrender the original product to Aslan at the time of replacement. There are no express or implied warranties, other than the warranty described in this limited warranty. This limited warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
We match any mattress warranty you can find, just mention it in your order comments and we will keep it on file. You must mention it in writing during your order process or it will not be matched.